Mazda Rx-5 Restoration > Warranties, Returns & Shipping

Warranties & Returns

 

We stand behind the quality of any of the aftermarket OEM-replacement products offered on our store. If the part isn’t good enough to go on our own vehicles, we won’t make it available for sale – simple!

Either we have used these products on our own vehicles or have evaluated the product as a component that we would most likely use on any of our vehicles in the future when the need arises.

Not only does a product have to perform as good (or better) than the original, any cosmetic item must also “look right”; no-one undertaking a proper restoration of their retro ride should have to settle for replacement parts of sub-par quality or which have that ‘obviously aftermarket’ look.

We've worked closely with other classic car owners, reputable suppliers and, wherever possible, domestic manufacturers to either successfully source or have made items that are suitable replacements for Mazda's OE, offering at minimum the same performance and in some cases offering improved performance.

That said, we do also have a Returns Policy for any pre-use/pre-installation issues, and for any post-use/post-installation issues please refer to the manufacturer's warranty and liaise with them directly.

For both safety and any hassle-free warranty claims, any installation should be undertaken by an experienced professional with the relevant qualifications.

Yes, we can combine shipping!  And we recommend combined shipping to minimize any Handling Fees.

For Combined Shipping, try to complete your purchases in the one transaction.  Do to this over multiple sessions, take advantage of the 'Save Cart' option.

However, if you've already completed multiple purchase transactions - and have probably paid for multiple, separate shipping charges - promptly contact us before we ship, so that we can help to combine and refund any difference in paid shipping charges.

International Shipping also OK!  If there is no shipping options for your country, please save your shopping cart and contact us.

NB: we're still moving over to this new e-commerce platform, and as such there maybe oversights and errors regarding shipping destinations and correctly calculated charges - in the case of such, we apologise and thank you in advance for your co-operation should we need to request adjustments in any already paid shipping charges ...

As per our T&Cs, and plain common sense, we are not liable for any third party's handling of your shipped items - nor any delivery delays or disappearances - and we have recently introduced Signature On Delivery options and Insurance Add On options (some countries, more to come), and Add-Ons Protections for Items and Packaging for some particular items.

100% Customer Satisfaction remains our aim, so please do reach out to us in the first instance should you have any questions or concerns.

We handle both domestic and international Returns & Refunds in the same manner, with the exception of the time window to request such a return.

Australia:  Within 30 Days
Overseas: Within 60 Days


Made To Order Items

We reserve the right to exempt any items that have been Made To Order from Returns & Refunds.  However, if possible and at our sole-discretion, we may offer to accept a return for a Made To Order item - this shall be assessed on a case-by-case basis.


Our Error?

In the event that we sent the wrong item - very rare - we'll issue an exchange and cover any shipping cost for the return of the original item (if we require it back) as well as any shipping costs to send the correct, replacement item.  Buyer may request a full refund (or store credit) instead of receiving the replacement item.


Buyer's Error?

Item(s) must be un-used and un-opened, and both item and its packaging un-damaged, and even then we reserve the right to refuse such a refund or credit, based on our own evaluations, for a buyer's mistake or simply changing of one's mind after the purchase. If approved, any refund will be in the form of a store credit (valid for up to 6 months) up to the same value as the purchased item, and we reserve the right to charge a restocking fee (deducted from the store credit). Any cost to return the item shall be at the buyer's expense.


Defective Product?

Reminder, as per our T&Cs, completing a purchase with us is the buyer's agreement that, at all times, Rx-5 Restoration .com and its personnel and associates shall not be liable for any costs or injuries incurred as a result of a product's failure or installation methods.  Questions or concerns?  Contact us before purchasing!

First, check the Manufacturers Warranty (if one came with the product) and follow those steps first - if applicable.  All driveline, powertrain and major products offered for sale here are made by large, specialist manufacturers and as such have relevant a Manufacturer Warranty.  Typically, they will exempt any claims due to incorrect installation and often require for installation work to be undertaken by an experienced professional with the relevant qualifications - which we also recommend for safety reasons.

However, some cosmetic products may not have any Manufacturer Warranty, in which case contact us directly.

For any pre-use/pre-installation issues, where any perceived defect is visible without the stresses of use, contact us to return for exchange or refund - item(s) may have been removed from original packaging.  Providing we can concur with the defective assessment of the product, wherever possible, we will handle the exchange and refund in house (no handling fees and covering any shipping fees) however, if required, we may need to refer buyer to manufacture directly (if directed by the manufacturer).

For any post-use/post-installation issues please refer to the manufacturer's warranty and liaise with them directly, first.  But do contact us, should you experience any difficulties in contacting the manufacture.


Fitment Issues?

Not likely!  See 'Buy With Confidence'; we've designed (in some cases), assessed and most likely we would have already used such item(s) on our own vehicles any of the new products in the ranges that we've made available for sale.  Thus, we know it's not only is going to fit - first time - but will also look great, and perform as intended.

On the odd occasion, any fitment issue may be as a result of changes in Mazda's design-improvements and manufacturing-process throughout the production life of the CD chassis (1975-1981) and for vehicles destined for different countries around the world.  While we've undertaken extreme research, cross-referencing various official documentation, coupled with our own hands on practical experience, there is a possibility that our suggested models or production runs (date/chassis-number ranges) that the said item suits may not be correct, in which case we'll process any return and refund request in accordance with 'Our Error?' above.

More often, any fitment issue can be due to the car the buyer is purchasing the part(s) for has undergone an number of repairs and modifications throughout its 40-year life, often unbeknown to the buyer.  In which case, we'll process any return and refund request in accordance with 'Buyer Error?' above.

Shipping Options & Destinations

As at September 2023

DESTINATIONPICK-UPSTANDARD
POST
EXPRESS
POST
SIGNATURE
ON DELIVERY
INSURANCE
ADD ONS
FREIGHT
COURIERS
BUYER'S OWN
THIRD PARTY
AustraliaSEQYYY--Y
New Zealand-Ysoonsoonsoon-Y
Japan-YYY3 Tiers-Y
USA-YYY3 TiersYY
Canada-YYY3 TiersYY
UK & EU-soon--soon-Y
others-soon----Y
No Shipping Options?
If there is no shipping options for your country, please save your shopping cart and contact us.  As we're still moving over to this new e-commerce platform, we are still adding shipping options (and our products).

$1Million Shipping?
There is a known bug with this on-line e-commerce platform (which we trust the service provider will remedy post haste), in the event that your package is above the weight the selected method can allow (typically more than 20kg) the Postage / Shipping costs will calculate as $999,999.99 so as to highlight that it is an invalid shipping method.  In this case, try a different shipping option, failing that please save the shopping cart (without attempting any payment) and contact us, so that we can help to determine the best available shipping method(s) and calculate the associated costs.

Insurance Add Ons
Currently, all posted packages - domestic and international - are covered by Insurance of a value up to AUD $100.  However, we've introduced three tiers of Insurance Add On options - up to AUD $500, up to AUD $1000, and up to AUD $2000 - for those that don't want to risk their investment of NOS and rare JDM parts to the handling of such logistics third parties' contractors. These Insurance Add On options are currently only available for Japan, USA & Canada, and will be coming soon for New Zealand and Europe.

Handling Fee(s)
While we endeavour to offer flexible and cost effective shipping options, there is small Handling Fee built in to our shipping options and thus the pricing charged (shown at checkout) may differ from the any Franked Postage value denoted on the packaged of the shipped item.
However, as we don't wish to repeatly charge Handling Fees for repeat shoppers and VIP customers, so we periodically - and at our absolute discretion - issue them with promo-codes and/or a tiered discounted pricing structure on items.
We also reserve the right to charge a handling fee for returns (i.e. Restocking Fee).

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